Returns 

All sales are final. We do not take returns on wood products. If return is approved by Rustic Lumber Store we will charge a 15% restocking fee. 

Damages and issues
Wood products are sold as is. Wood is a natural product; it will have natural defects. Custom built projects come with a 90-day warranty. 

Exchanges
Defective products can be exchanged for replacement product. Defects will be determined by Rustic Lumber Store. Custom built projects will be returned and repaired accordingly. Customer is responsible for transportation return of the product.

Shipping Estimate Errors

The nature of most of our products being large and requiring ltl shipping, automated ups ground quotes are typically not applicable to most products we have. We do our best to have accurate shipping cost on all of our products on our website to cover ltl shipping on large items. How ever sometimes we miss on aligning our products into the correct shipping category. If our website quoted you incorrect shipping cost at check out, we will contact you with correct shipping cost. You have a choice to either pay the difference or we can refund the item back to you. If the shipping cost seems to good to be true, it probably is incorrect.