As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
By opting in to receive SMS communications from Rustic Lumber Store, you agree to the following terms:
Opt-In Consent:
You may opt-in by signing up via our website at https://www.rusticlumber.store, by texting a keyword to a designated short code, or by providing your mobile number through our in-store or online contact forms.
Message Frequency:
Message frequency varies. You may receive up to 4 messages per month regarding promotions, order updates, appointment reminders, or customer service communications.
Message & Data Rates May Apply:
Standard message and data rates may apply depending on your mobile carrier plan.
HELP Instructions:
For help, reply HELP to any of our messages or contact us at sales@rusticlumber.store or by calling us at (402) 980-3612.
STOP Instructions:
To opt out of receiving SMS messages from us, reply STOP to any message. You will receive a confirmation message and will no longer receive messages from us unless you opt in again.
Returns
All sales are final. We do not take returns on wood products. If return is approved by Rustic Lumber Store we will charge a 15% restocking fee.
Damages and issues
Wood products are sold as is. Wood is a natural product; it will have natural defects. Custom built projects come with a 90-day warranty.
Exchanges
Defective products can be exchanged for replacement product. Defects will be determined by Rustic Lumber Store. Custom built projects will be returned and repaired accordingly. Customer is responsible for transportation return of the product.
Shipping Estimate Errors
The nature of most of our products being large and requiring ltl shipping, automated ups ground quotes are typically not applicable to most products we have. We do our best to have accurate shipping cost on all of our products on our website to cover ltl shipping on large items. How ever sometimes we miss on aligning our products into the correct shipping category. If our website quoted you incorrect shipping cost at check out, we will contact you with correct shipping cost. You have a choice to either pay the difference or we can refund the item back to you. If the shipping cost seems to good to be true, it probably is incorrect.
This was a great experience. I had a bunch of questions, so I called their main number and got to speak with Zach. Not only was he very knowledgeable, he took the time to set up a video link, and walked me through every question/concern I had. I have never had that kind of customer support before. The slab arrived quickly, and was perfectly crated. The quality of the slab was amazing, and the price just can’t be beat. I could not be happier with Rustic Lumber Store.
Stopped in to have an epoxy piece flattened. They did a great job and was done in short order. Thanks again for helping bring this piece to finalization.
I used some cedar boards, 1 x 12's, to wrap an old cracked, warped 6 x 6 on my porch. I had the store miter the edges at 45 degrees so the final wrap would look like a solid post. Excellent product and workmanship. Every board was true to size, dried and easy to work with.
Made several cutting boards out of Jatoba and tigerwood as well as other woods. Boy was the tigerwood hard. Glad you guys suggested I should purchase it. My customers loved them. I'll be back for some more tigerwood
Love the look and the ease of application….
Wonderful product. Will be using it on all my projects.
Very nice posts. No complaints here. Will order more if I ever need any. Nice and straight. All edges are clean and square.Thank you!
Incredibly easy to use and looks fantastic! I’m building a farmhouse table and put two coats on. I got the 5” white disc from Amazon to go on my sander to buff it in. A little bit goes a long ways! Dont judge my garage in the picture
We were very happy and lucky to have found you in time for our project! We are very happy with the finished product! You did a wonderful job in the amount of time we provided you! Thank you again.
Our table was recently delivered and it is absolutely beautiful and was exactly what I was looking for! I was wanting a table in the 12-14 foot range, and the team was great in showing me the different kinds of woods, presenting a lot of different ideas and answering the many questions I had until I was ready to commit. I also wanted a table that would stand everyday use, as I do not use tableclothes, placemats, etc., and so far, so good! And....the table was completed and delivered in a very reasonable amount of time. The table is certainly the focal point in my kitchen area and everyone comments on how beautiful it is. I absolutely recommend Rustic Lumber and hope I can work with them again in the future!
The team at Rustic provides great assistance and hospitality. This is the place to buy slabs, cookies, materials, and get treated like you matter. They really take the time to make you feel like you are getting all you want and more!
Had some issues with what was purchased. I wasn't happy. They were very understanding and to work with as well. Communicated well and rectified the matter. A good business that looks to make sure customers are taken cared of.
Thank you
Have used on caro walnut, american sycamore, cherry, birdseye maple, ash, white oak and african mahogany. The hydrophobic protection is great, it does add a subtle and silky sheen to most wood species but really added something special to walnut and maple. The depth of color, clarity and sheen really stood out on those woods compared to others. Will definitely keep using on furniture, it’s such a great system alongside hard wax oil finishes. Very happy
Ordered a slab of Mappa Burl, looked just like the photo. Shipping was quick and packaged great.
Rustic Lumber Store offers high-quality exotic wood products, epoxy resins, and finishing oils at reasonable prices. Customers appreciate the knowledgeable staff, excellent customer service, wide selection, and stunning end results achieved with their material...
This was a great experience. I had a bunch of questions, so I called their main number and got to speak with Zach. Not only was he very knowledgeable, he took the time to set up a video link, and walked me through every question/concern I had. I have never had that kind of customer support before. The slab arrived quickly, and was perfectly crated. The quality of the slab was amazing, and the price just can’t be beat. I could not be happier with Rustic Lumber Store.
