As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
By opting in to receive SMS communications from Rustic Lumber Store, you agree to the following terms:
Opt-In Consent:
You may opt-in by signing up via our website at https://www.rusticlumber.store, by texting a keyword to a designated short code, or by providing your mobile number through our in-store or online contact forms.
Message Frequency:
Message frequency varies. You may receive up to 4 messages per month regarding promotions, order updates, appointment reminders, or customer service communications.
Message & Data Rates May Apply:
Standard message and data rates may apply depending on your mobile carrier plan.
HELP Instructions:
For help, reply HELP to any of our messages or contact us at sales@rusticlumber.store or by calling us at (402) 980-3612.
STOP Instructions:
To opt out of receiving SMS messages from us, reply STOP to any message. You will receive a confirmation message and will no longer receive messages from us unless you opt in again.
Returns
All sales are final. We do not take returns on wood products. If return is approved by Rustic Lumber Store we will charge a 15% restocking fee.
Damages and issues
Wood products are sold as is. Wood is a natural product; it will have natural defects. Custom built projects come with a 90-day warranty.
Exchanges
Defective products can be exchanged for replacement product. Defects will be determined by Rustic Lumber Store. Custom built projects will be returned and repaired accordingly. Customer is responsible for transportation return of the product.
Shipping Estimate Errors
The nature of most of our products being large and requiring ltl shipping, automated ups ground quotes are typically not applicable to most products we have. We do our best to have accurate shipping cost on all of our products on our website to cover ltl shipping on large items. How ever sometimes we miss on aligning our products into the correct shipping category. If our website quoted you incorrect shipping cost at check out, we will contact you with correct shipping cost. You have a choice to either pay the difference or we can refund the item back to you. If the shipping cost seems to good to be true, it probably is incorrect.
We are so pleased with our table that was delivered this morning. Amazing group of people to work with. We love our beautiful table. Thank you so much Rustic lumber crew
The customer service was amazing from start to finish. They were patient and delivered ahead of schedule. The product was received just as described and we're pleased with everything.
They were so helpful with choosing the right mantle and preparing it flawlessly. Great experience.
I recently worked with the team at Rustic Lumber to have a custom walnut mantel made for one of my residential clients - and the experience was outstanding. From the start, their staff walked us through the shop and showed us the various mantel slabs in stock, plus the finishing options available to help achieve our ideal aesthetic. We left feeling completely confident in our selections, and their turnaround time was impressively fast. I continue to be blown away by their meticulous craftsmanship and dedication to detail - it truly does not go unnoticed!
I recently worked with the team at Rustic Lumber to have a custom walnut mantel made for one of my residential clients - and the experience was outstanding. From the start, their staff walked us through the shop and showed us the various mantel slabs in stock, plus the finishing options available to help achieve our ideal aesthetic. We left feeling completely confident in our selections, and their turnaround time was impressively fast. I continue to be blown away by their meticulous craftsmanship and dedication to detail - it truly does not go unnoticed!
I received a couple of samples (clear and black) and was impressed, even without the hardener. Looking forward to ordering more when the time comes.
I bought some 1 inch slabs from these guys. They went way above and beyond my expectations, especially considering it was my first time buying wood online. Their customer service was outstanding, the process was simple and straightforward. I will absolutely be buying from here again.
From the first call to getting the mantel delivered. Rustic Lumber was outstanding. Could not be happier with the mantel.
Very happy with the purchase, arrived exactly as pictured. Great communication from the staff. Will be purchasing again in the future
I've used other hardwax oils before and this is by far the best value for your dollar. The biggest competitor's product also doesn't do well when being opened/closed multiple times and gets all gunked up after a few weeks. This product doesn't, which allows me to use all of it without wasting the last 10-15%. To me, this performs the same as the one that costs 3x this one.
Side note - I'd love a higher sheen version if you're thinking about developing one!
This was a great experience. I had a bunch of questions, so I called their main number and got to speak with Zach. Not only was he very knowledgeable, he took the time to set up a video link, and walked me through every question/concern I had. I have never had that kind of customer support before. The slab arrived quickly, and was perfectly crated. The quality of the slab was amazing, and the price just can’t be beat. I could not be happier with Rustic Lumber Store.
This was a great experience. I had a bunch of questions, so I called their main number and got to speak with Zach. Not only was he very knowledgeable, he took the time to set up a video link, and walked me through every question/concern I had. I have never had that kind of customer support before. The slab arrived quickly, and was perfectly crated. The quality of the slab was amazing, and the price just can’t be beat. I could not be happier with Rustic Lumber Store.
Rustic Lumber Store offers high-quality exotic wood products, epoxy resins, and finishing oils at reasonable prices. Customers appreciate the knowledgeable staff, excellent customer service, wide selection, and stunning end results achieved with their material...
