This was a great experience. I had a bunch of questions, so I called their main number and got to speak with Zach. Not only was he very knowledgeable, he took the time to set up a video link, and walked me through every question/concern I had. I have never had that kind of customer support before. The slab arrived quickly, and was perfectly crated. The quality of the slab was amazing, and the price just can’t be beat. I could not be happier with Rustic Lumber Store.
Stopped in to have an epoxy piece flattened. They did a great job and was done in short order. Thanks again for helping bring this piece to finalization.
I used some cedar boards, 1 x 12's, to wrap an old cracked, warped 6 x 6 on my porch. I had the store miter the edges at 45 degrees so the final wrap would look like a solid post. Excellent product and workmanship. Every board was true to size, dried and easy to work with.
Made several cutting boards out of Jatoba and tigerwood as well as other woods. Boy was the tigerwood hard. Glad you guys suggested I should purchase it. My customers loved them. I'll be back for some more tigerwood
Love the look and the ease of application….
Wonderful product. Will be using it on all my projects.
Very nice posts. No complaints here. Will order more if I ever need any. Nice and straight. All edges are clean and square.Thank you!
Incredibly easy to use and looks fantastic! I’m building a farmhouse table and put two coats on. I got the 5” white disc from Amazon to go on my sander to buff it in. A little bit goes a long ways! Dont judge my garage in the picture
We were very happy and lucky to have found you in time for our project! We are very happy with the finished product! You did a wonderful job in the amount of time we provided you! Thank you again.
Thank you for a great words. It was a time crunch, but we pulled some magic to deliver in 3 weeks. Thank you for the business
Jatoba+Wood+is+beautiful+hard+wood+also+goes+by+Brazilian+Cherry.+It+really+pops+with+just+one+coat+of+poly%2C+no+staining+required.
The team at Rustic provides great assistance and hospitality. This is the place to buy slabs, cookies, materials, and get treated like you matter. They really take the time to make you feel like you are getting all you want and more!
Thank for the good words. We appreciate the business.
Had some issues with what was purchased. I wasn't happy. They were very understanding and to work with as well. Communicated well and rectified the matter. A good business that looks to make sure customers are taken cared of.
Thank you
Thank you for the good words. We apologize about the mantel not being what you were expecting. We're now working on adding interactive 3d views to all of our products to make it easier to see more details.
Have used on caro walnut, american sycamore, cherry, birdseye maple, ash, white oak and african mahogany. The hydrophobic protection is great, it does add a subtle and silky sheen to most wood species but really added something special to walnut and maple. The depth of color, clarity and sheen really stood out on those woods compared to others. Will definitely keep using on furniture, it’s such a great system alongside hard wax oil finishes. Very happy
Thank you for the great words! We are so glad to hear that our Hydrocoat Ceramic coating worked well for you on a variety of wood species. The added hydrophobic protection and subtle sheen are some of our favorite features as well. Thank you for taking the time to share your experience and for choosing our product for your furniture. We truly appreciate your support and hope to continue providing you with excellent results. Thank you again!
Ordered a slab of Mappa Burl, looked just like the photo. Shipping was quick and packaged great.
Thank you for the review and your purchase. I'm glad the loved the beautiful slab!
Walked in with an amazing consultative plan to pick a beautiful piece of wood and bring it to life with stain to perfectly match the solution I targeted.
Thank you for the review. I'm glad you were able to find a mantel to suit your needs
I really enjoyed buying from this company. The customer service and delivery were exceptional.
Thats great to hear! We appreciate your business.
Tigerwood Live Edge Lumber
Thank you for taking the time to leave a review
Great product and even better customer service. I had a delivery of 9gals and one showed up damaged/ missing. The missing gallon was shipped ASAP. Thanks again RLS!
Thank you for the review. It sucks when ups damages orders, but we try to do our best to rectify it
**Rustic Lumber Experience**
Our journey with rustic lumber began several years ago when we envisioned crafting our own table. Although that project is still on the horizon, it remains a goal.
In mid-December, we embarked on a remodeling venture, focusing on updating our fireplace. During this process, we decided to visit Rustic Lumber to explore their offerings. We were completely unprepared for the remarkable experience that awaited us. From the moment we entered the front office and met with David and Zach, we were impressed by their attentiveness and professionalism. They took the time to understand our vision and shared captivating stories about many of the unique pieces available in their collection.
We discovered the ideal mantel for our fireplace, and during our visit, we also learned about additional services they offer to assist with our ongoing home remodeling projects. Furthermore, they provided us with contacts for local craftsmen, enhancing our options for future work.
Though Louisville is a short drive away, the trip is undoubtedly worthwhile. While you’re there, be sure to explore their diverse selection of wood sourced from around the globe; it’s a fascinating opportunity to gain insight into the world of lumber.
Awesome, I'm happy we could help you out with your mantel. If you ever need anything else from us, be sure to reach out
Was looking to purchase some exotic wood. Saw the post come through Facebook for tthis species. Going to make some cutting boards with it. Very helpful staff. They know their stuff. No pressure sales.
Thank you for your purchase. You can't go wrong with the tiger wood
I got a cookie slab on a big sale. I was disappointed in the the checking / cracks that were on it. I recommend when you order an expensive slab that you get the latest picture from them. I was not happy and the team at Rustic made it right. Overall the slab was thick and flat, overall a good experience in the end and stand up company. Much appeciated the commication.
Thank you for the review. I'm glad we were able to work it out with you.
Long time woodworker here.. have tried many ceramics from the "big" players.. Cam at Blacktail, Black Forrest, etc. and can say with confidence this is the best one yet. It goes on and wipes off with ease, and no overlapping streaks. The added water resistance is amazing, and clients love the silky feel it gives finished pieces; especially if you pair it with the Rustic Lumber furniture oil (which is also my go to finishing oil.) Ignore the review from Dale B... he obviously wasn't using it properly. Trust me, you won't be disappointed!
Thank you for the good words and the photo review. Each positive review means so much to us and really appreciate the time customers take to help us out. Top quality products and personal customer service is our top priority!
I wouldn't go back. Had 1 log for 7 months. Lost it, found it lost it. Tried to give me some other log. Way longer than expected. Veneer quality lumber turned into junk. Cracks and cupping. For $1200 its a joke. The only people that know what they're doing is the lady up front ( Brandy ) and a guy in the back ( Phil )
Trust us. We don't want you to come back. You were consitently rude and demanding. Always trying to weasly us a cheaper price because of the time. You paid $600 for sawmilling and $600 for kiln drying, not $1200 for only the kiln drying. You are also more than welcome to buy your own $90,000 kiln next time. We stored you lumber in our shed to properly air dry first for 6 months which is a neccesity to dry walnut correctly. We also clearly explained to you that our kiln was broke down for 2 months which was out of our control. We confused your wood with another customer? Big deal, once we realized it was the wrong customer we quickly had your correct slabs in the kiln in the next load. You also have no experence or knowledge of drying wood. Do you really think slabs are going to come out in perfect quality? We dried the wood at a low and slow tempurature for 6 weeks and only charged for a 4 week cylce. FYI, we have no one named Phil that works here.