I wouldn't go back. Had 1 log for 7 months. Lost it, found it lost it. Tried to give me some other log. Way longer than expected. Veneer quality lumber turned into junk. Cracks and cupping. For $1200 its a joke. The only people that know what they're doing is the lady up front ( Brandy ) and a guy in the back ( Phil )
Trust us. We don't want you to come back. You were consitently rude and demanding. Always trying to weasly us a cheaper price because of the time. You paid $600 for sawmilling and $600 for kiln drying, not $1200 for only the kiln drying. You are also more than welcome to buy your own $90,000 kiln next time. We stored you lumber in our shed to properly air dry first for 6 months which is a neccesity to dry walnut correctly. We also clearly explained to you that our kiln was broke down for 2 months which was out of our control. We confused your wood with another customer? Big deal, once we realized it was the wrong customer we quickly had your correct slabs in the kiln in the next load. You also have no experence or knowledge of drying wood. Do you really think slabs are going to come out in perfect quality? We dried the wood at a low and slow tempurature for 6 weeks and only charged for a 4 week cylce. FYI, we have no one named Phil that works here.
The clear oil works very well and is durable. It's one coat finish is a bit less shiny than the Rubio product but on a very good note is it dries much faster. Also it doesn't have that ridiculous fruity smell. A second coat bring the shine to the same level as two coats from the other product.
Thank you for the purchase!
Oak mantel 9.5"x4"x79.5" mtl30
Thank you for you purchase and the review!
beatiful piece of wood. ty
Thank you for you mantel purchase
Great product at a reasonable price. Won’t be using the “R” product anymore!
Thank you for trusting our product. It's definitly a bargain compared to the other options.
I've used the clear finish on 3 different projects. I followed the instructions to a T and always was disappointed with the outcome. Regardless of how smooth the surface was prior to applying finish, how clean I got it, or how well I applied it I always ended up with a rough final product.
On the last project I thought I was going to need more and purchased an additional can. I had enough and contacted support to return my order which was still in the package. I made it clear I was okay paying the 15% restock fee; however I was never sent a return label.
Based on the performance of the finish and the customer service I will always spring for the other, more superior brands and will never purchase any other products from here.
That sucks you struggled with the finish. Based on over 30 5 star reviews that rave how easy it is to use, I'm guessing you just didn't use it right. Did you ever reach out to us for help or watch our hour long how to YouTube video? As for the returning of the product. We never accepted a return on our oils before, you would have been the first we've accepted taking back left over product. My office assistant is a one man show doing online fulfillmentIntent in a small family own business, so we over looked to get that email return label sent back to you in a timely matter. A quick phone call or email to remind us about it is all it would have taken and we'd been sure to get that label emailed back to you. Maybe you can use that left over can you have to practice some more on using the oil. But I understand in this day and age, instead of reaching out for technical advice on use of a product and messing up multiple times or simply calling to follow up on a return label on a product that is 2/3rds of the cost of Rubio, it's easier to write a mile long 1 star review.
Very easy to work with the team to get the mantle that I wanted and shipped out of state. Looks good on the wall!
Thanks for trusting us with buying a mantel online. It turned out great!
Just used your hard wax oil yesterday. It went on easily and leaves a beautiful, natural look that feels great! Every bit as good as the stuff in the green can, just less expensive. One request: please package in bottles so it pours easily and you can use every drop!
I wish we could change the cans. Europeans just love these silly cans and seem to use them for all the different brands.
What a bargain. I now have plenty of great live edge to work with. What an amazing deal from Rustic Lumber.
Thanks for buying it! We needed to get it gone and you got a great deal!
Easy to apply. Great looking finish!
Great to hear. Everyone loves the value and quality
I’ve used the clear on several pieces of furniture and a couple of the colors including English on my floors. It’s an amazing product that does a great job of protecting while making the piece look amazing.
If you understand hard wax oils, their limitations, and run a sample piece first, you’ll love it. The only downside is I wish there was a sheen product. I know the ceramic coating product can help, but that isn’t always a good solution depending on the piece. I know Rubio came out with a sheen adding product, so there’s an idea for your next competitor product!
M
Thanks for the suggestion. We're altars trying to offer more products. The sheen boster products would be nice to have. Maybe someday we can add it to our line up
Love the guys at rustic lumber and what they have to offer! Quick shipping and awesome product. Will purchase more from them!
Thanks for buying some wood. Everyone really like the mappa burl
Great product & customer service. Will be using more of their finishes in the future
First trial run with it, big fan, need to get more white scrub pads to dial in the technique.
Awesome thanks for using it and enjoying using the product. Any particular reason it didn't get a 5 star?
Always a great inventory of local and exotic woods to select from. I make quite a few cutting boards so the variety is perfect-not to mention being able to walk out with boards already flattened on both sides & pretty much ready to work.
That's great to hear you found some boards. Be sure to come back again!
I cannot express our love for our table !
Rustic Lumber store listened to us and delivered a WONDERFUL product in the time they said they would ! PERFECT…..ABSOLUTELY PERFECT !
Thank you for trusting us. We enjoyed building your table!
Super easy to use and apply, great price point, but still a quality product!
Thank you! Everyone has been very happy with the product. We appreciate the good words.
Zach and all have been great to work with
Thank you for being a repeat customer
Homeowner absolutely loves the beams.
That's great to hear, thank you for your purchase
Love the look and ease of use for this product! Sooo much better than poly!
Thank you. That is a big advantage to polyurethane is how easy it is to apply and maintain
I can’t yet speak to the longevity or the durability of this product, but it sure goes on nice and looks fantastic. Dries quickly and maintains a nice sheen. One coat is like a soft satin sheen. A second coat brings the luster way up to almost a gloss. A little of this oil goes a very, very long way!
Slab worked out great but the customer service was exceptional. I will definitely be buying again for future projects.
Thank you for the business. It's going to look awesome