Refund Policy


All sales are final. We do not take returns on wood products.

Damages and issues
Wood products are sold as is. Wood is a natural product; it will have natural defects. Custom built projects come with a 90-day warranty. 

Defective products can be exchanged for replacement product. Defects will be determined by Rustic Lumber Store. Custom built projects will be returned and repaired accordingly. Customer is responsible for transportation return of the product.